The Prime provides fully customizable head and foot positioning with your wireless remote, giving you access to unlimited comfort experiences. Sleep, rest, and relax in more ergonomically correct positions.

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At Welamor, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a simple and transparent return process.

Returns

Returns are accepted within 14 days of delivery.

To qualify for a return:

The item must be unused and uninstalled
The item must be returned in its original packaging
Proof of purchase or order confirmation is required

Welamor does not charge any restocking fees, and no items are designated as final sale.

Return Shipping

Customers are responsible for return shipping costs, unless the product arrives damaged, defective, or incorrect.

Original shipping charges are non-refundable.

Return Process – Step by Step

Contact Customer Support
Email us at customerservice@welamor.com or +12818225286 within 14 days of delivery and include:\n
- Order number
- Reason for return
- Photos if the item is damaged or incorrect
\n
Receive Return Approval
Our support team will provide return instructions and confirmation.
Ship the Item Back
Securely pack the item in its original packaging and ship it to:

Return Address
2950 North Loop West #500 Houston Texas 77092 United States
Inspection & Refund
Once we receive and inspect the item, we will process your refund.

Refunds

After inspection and approval:

Refunds are issued to the original payment method
Please allow 10 business days for funds to appear, depending on your bank or payment provider

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost.

Contact Information

For any questions regarding returns or refunds, please contact:

Email: customerservice@welamor.com
Phone: +1 (281) 822-5286
Address: 2950 North Loop West #500 Houston Texas 77092 United States

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At WELAMOR, we strive to deliver your orders quickly, safely, and with full transparency throughout the shipping process.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed and shipped, you will receive a confirmation email including tracking information.

Shipping Locations

We currently ship within the United States only.

International shipping options may become available in the future.

Estimated Delivery Time

Delivery typically takes 3–5 business days, depending on destination and carrier operations.

Please note that delivery times are estimates and may vary due to factors beyond our control, including weather conditions, carrier delays, or high-volume shipping periods.

Shipping Costs

Shipping costs are automatically calculated at checkout and clearly displayed before payment is completed.

From time to time, Welamor may offer free shipping promotions on selected products or orders.

Tracking Your Order

Once your order ships, a tracking number will be sent via email. Tracking updates may take up to 24–48 hours to appear after shipment.

Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information. Welamor is not responsible for shipping delays, delivery issues, or lost packages caused by incorrect or incomplete addresses provided at checkout.

Contact Us

If you have any questions regarding shipping or returns, please contact our support team. We are committed to resolving issues quickly and fairly.

Email: customerservice@welamor.com

Phone: +12818225286

Address: 2950 North Loop West #500 Houston Texas 77092 United States

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Prime II Adjustable Bed Frame

Size

Description

Return & Refund Policy

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