Frequently Asked Questions
Quick answers about ordering, shipping, returns, and more. Can't find what you're looking for? Contact us — we typically respond within one business day.
Orders & Payment
How do I place an order?
Simply browse our collections, add items to your cart, and proceed to checkout. You'll receive an order confirmation email as soon as your purchase is complete.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and other secure payment options shown at checkout. All transactions are encrypted and processed through Shopify's secure payment system. See our Payment Methods page for details.
Can I cancel or change my order?
If you need to cancel or modify an order, contact us as soon as possible at customerservice@welamor.com. Orders can typically be changed or canceled before they enter the fulfillment process. Once an order has shipped, it can no longer be canceled, but you can return it under our Return & Refund Policy.
Will I be charged sales tax?
Sales tax is applied at checkout where required by state and local law, based on your shipping address.
Shipping & Delivery
Where do you ship?
We ship to all 50 U.S. states. At this time we do not offer international shipping.
How long does delivery take?
Processing and delivery times vary by product and supplier. Most orders are processed within a few business days, and estimated delivery windows are shown on each product page and at checkout. Full details are available in our Shipping Policy.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can also track your order anytime from your account page.
Do large furniture items ship differently?
Oversized items such as furniture sets, greenhouses, and storage sheds may ship via freight carrier. In that case, the carrier may contact you to schedule a delivery window. Any special delivery details are noted on the product page.
Returns & Refunds
What is your return policy?
We offer 30-day returns on eligible items. Products must be unused and in their original packaging. To start a return, email us at customerservice@welamor.com with your order number. See the full Return & Refund Policy for eligibility details.
When will I receive my refund?
Once your return is received and inspected, refunds are issued to your original payment method. Depending on your bank or card issuer, it may take several business days for the refund to appear on your statement.
My item arrived damaged — what should I do?
We're sorry! Please contact us within 48 hours of delivery with photos of the damaged item and packaging. We'll arrange a replacement or refund as quickly as possible at no cost to you.
About Welamor
Who is behind Welamor?
Welamor is an online home retailer operated by Atlas Global Trading INC, based in Houston, Texas. We curate quality furniture, outdoor & garden, home decor, and appliance products, and coordinate fulfillment with trusted supplier partners. Learn more on our About Us page.
How can I reach customer support?
Email us at customerservice@welamor.com or call +1 (281) 822-5286, Monday–Friday, 9 AM–5 PM CT. You can also use the form on our Contact page.
