Frequently Asked Questions
Find answers to common questions about shopping with Welamor. Can't find what you're looking for? Contact our support team.
About Welamor
What is Welamor?
Welamor is a U.S.-based online store offering carefully curated products that combine quality, innovation, and fair pricing while providing customers with a secure and seamless shopping experience.
Where does Welamor ship from?
Orders are shipped from fulfillment partners within the United States to ensure reliable and timely delivery.
Do you ship internationally?
Currently, we ship within the United States only. International shipping options may be added in the future.
Orders & Payment
How is my order price calculated?
Your final order total is displayed on the checkout page before payment is completed, including products, shipping, and applicable taxes calculated automatically.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Shop Pay, and Google Pay through Shopify Payments.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment gateways and Welamor does not store credit card information.
Can I modify or cancel my order?
Orders are processed quickly, so modifications or cancellations may not always be possible. Please contact support immediately after placing your order.
How long does order processing take?
Orders are processed within 1–3 business days excluding weekends and holidays.
Shipping & Delivery
How long does shipping take?
Estimated delivery time is 5–10 business days depending on destination and carrier conditions.
How much does shipping cost?
Shipping costs are automatically calculated and shown at checkout before payment. Free shipping promotions may be offered occasionally.
How can I track my order?
Once your order ships, a tracking number is sent via email. Tracking updates may take up to 24–48 hours to appear.
What if I entered the wrong shipping address?
Customers are responsible for providing accurate addresses. Welamor is not responsible for delivery issues caused by incorrect or incomplete addresses.
Returns & Refunds
What is your return policy?
Returns are accepted within 14 days of delivery. Items must be unused, in original packaging, and proof of purchase is required.
Are there any restocking fees?
No. Welamor does not charge restocking fees.
Are any items final sale?
No. Welamor currently does not designate items as final sale.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the product arrives damaged or incorrect.
How do I start a return?
Contact customer service within 14 days of delivery with your order number, reason for return, and photos if the item is damaged or incorrect. Return instructions will then be provided.
Where do I send returns?
Returns should be sent to 2950 North Loop West #500, Houston, TX 77092, United States.
When will I receive my refund?
Once the return is received and approved, refunds are issued to the original payment method and usually appear within 5–10 business days.
What if my order arrives damaged or incorrect?
Contact customer service within 48 hours of delivery and we will arrange a replacement or refund at no additional cost.
Account & Privacy
Do I need an account to place an order?
No, customers can checkout as guests, but creating an account helps track and manage orders.
How is my personal data used?
Personal data is used only to process orders, improve services, provide support, and comply with legal obligations as described in our Privacy Policy.
Do you sell customer information?
No. Customer information is not sold and is only shared with service providers necessary to complete orders.
How can I contact Welamor?
Customers can contact support via email at customerservice@welamor.com or by mail at 2950 North Loop West #500, Houston, TX 77092, United States.
Still have questions?
Our customer service team is here to help you with any questions or concerns.