Frequently Asked Questions

Welamor is an online retail brand operated by Atlas Global Trading INC, based in Houston, Texas. We curate high-quality products and manage the entire retail operation, working with trusted supplier partners for fulfillment.

No. We do not manufacture, warehouse, or package items ourselves. We manage product sourcing, supplier coordination, order processing, and customer service while our supplier partners handle manufacturing and fulfillment.

Orders are fulfilled and shipped by our established supplier partners. We coordinate the entire fulfillment process to ensure accurate processing and timely delivery to all 50 U.S. states.

Currently, we ship within the United States only. International shipping options may be added in the future.

Your final order total is displayed on the checkout page before payment is completed, including products, shipping, and applicable taxes calculated automatically.

We accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Shop Pay, and Google Pay through Shopify Payments.

Yes. All payments are processed through secure, encrypted payment gateways and Welamor does not store credit card information.

Orders are processed quickly, so modifications or cancellations may not always be possible. Please contact support immediately after placing your order.

Orders are processed within 1–3 business days excluding weekends and holidays.

Orders are typically processed in 1–3 business days. Once shipped, delivery usually takes 3–5 business days within the continental U.S. Total delivery time is approximately 4–8 business days, though it may be longer depending on location, carrier conditions, weather, or peak periods. For custom/large items, check the product page for specific turnaround times.

Shipping costs are automatically calculated and shown at checkout before payment. Free shipping promotions may be offered occasionally.

Once your order ships, a tracking number is sent via email. Tracking updates may take up to 24–48 hours to appear.

Customers are responsible for providing accurate addresses. Welamor is not responsible for delivery issues caused by incorrect or incomplete addresses.

Returns are accepted within 30 days of delivery. Items must be unused, in original packaging, and proof of purchase is required.

No. Welamor does not charge restocking fees.

No. Welamor currently does not designate items as final sale.

Customers are responsible for return shipping costs unless the product arrives damaged or incorrect.

Contact customer service within 30 days of delivery with your order number, reason for return, and photos if the item is damaged or incorrect. Return instructions will then be provided.

Returns should be sent to 2950 North Loop West #500, Houston, TX 77092, United States.

Once the return is received and approved, refunds are issued to the original payment method and typically appear within up to 10 business days depending on your bank or payment provider.

Contact customer service within 48 hours of delivery and we will arrange a replacement or refund at no additional cost.

No, customers can checkout as guests, but creating an account helps track and manage orders.

Personal data is used only to process orders, improve services, provide support, and comply with legal obligations as described in our Privacy Policy.

No. Customer information is not sold and is only shared with service providers necessary to complete orders.

Contact our U.S.-based customer support team at customerservice@welamor.com or call +1 (281) 822-5286. Our address is 2950 North Loop West #500, Houston, Texas 77092, United States.